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Bigger and Better

19 July, 2023

RCPA recognised that the stormwater pipe market was growing rapidly all the way along the east coast of Australia. Demand was exceeding supply and lead times were expanding. Thornton, in NSW, was identified as a strategic opportunity for RCPA to better deliver in both of these areas. The additional capacity also enables the NSW team to work collaboratively with RCPA Victoria and Queensland. Our new factory in Thornton opened at the end of September 2022 and has allowed us to significantly increase our capacity and product range, and therefore better serve our customers.

It’s been an exciting time for our NSW RCPA team to be able to increase production, reduce lead time, and deliver large-diameter pipes into the NSW civil construction industry.

The most important thing that the Thornton factory allows us to do is better serve our customers, both in reduction of lead times and in terms of increasing the product range that we’re able to offer our clients from local production.

“As a longstanding customer of RCPA, we would like to acknowledge the strong partnership approach they apply in meeting all of our business requirements. RCPA truly understand the importance of building strong relationships with their customers, engaging with our business, and adapting to our needs and requirements, whilst delivering exceptional customer service. We look forward to continuing our partnership for many more years to come.””Michael Forte – (COO Symon Bros. Constructions)

“RCPA has continued to provide us with a great service over the years, the team are easy to partner up and work with. The product delivered is of the highest quality and just as importantly, is delivered at the right place, at the right time. Nothing is too much of a hassle with RCPA, any issues are always resolved quickly and in an efficient manner with the customer in mind. RCPA is very understanding and supportive of the industry and its needs, and manages things very well in this often fast paced, short timeframe environment.”Nick Lamb (Branch Manager Reece Civil)

“In all my years of dealing with RCPA, I have found their product and service second to none. They are a reliable pipe manufacturer and in most cases, wherever they can, will do whatever it takes to help get pipes on the ground. Their sales and technical support teams are very helpful. Having knowledgeable experts on hand to address technical questions or concerns makes a significant difference. Nothing is ever a hassle.”Gary Hegarty (Civil Project Manager Golding)

“We have been dealing with RCPA for a number of years now, and their commitment to supplying quality products at a very competitive price make them a valuable supplier to Shadforth. They are easy to communicate with and they understand our timeframe needs. They are organised, flexible and reliable, and they work hard to meet all requirements. I highly recommend RCPA for all of your concrete stormwater pipe requirements.”Stephen Maher (Procurement Officer Shadforth)

“TRN Group have held a working relationship with RCPA for over 8.5 years now & the most appreciated aspects of our dealings with them has been prompt responses to pricing requests and as-proposed delivery schedules met all via good old-fashion personal service from many a long serving staff. These attributes on each project they are engaged in have resulted in them becoming our top supplier of FRC & SRC Pipe. The upheaval of the recent industry pipe shortage was very challenging, however the RCPA production and sales team assisted in every instance to meet all targets hence ensuring projects were delivered on time.”Glenn Fordham (Director TRN Group)

“NSW Western Earthmoving (WEM) has worked with RCPA for over a decade. During our longstanding professional relationship, we have always found the team to be consistently customer service focused and responsive in all our interactions. As a business, we consider RCPA to be a reliable supplier, delivering quality products on time and as ordered for all our projects. At WEM we value our partnership family and RCPA continues to be part of our team to deliver for our clients.”Graham Ragg (Exec Chairman WEM)