Privacy Policy
RCPA values and respects the privacy of the people we deal with – customers, business partners, investors and staff. In all markets in which we operate we are committed to ensuring that personal information is handled properly by our staff and our service providers, in accordance with local community standards.
Our Privacy Policy
Collection of Personal Information
- Contact details;
- Company details;
- Employment details;
- Educational qualifications; and
- Details of past product usage and potential future needs or opportunities.
Sensitive Information
Use and Disclosure
- you have expressly or impliedly consented to its further use or disclosure;
- you would reasonably expect us to use or disclose it in such a way; or
- we are required by law or are otherwise compelled to disclose such information as permitted in the Australian Privacy Principles.
- to facilitate, maintain and continue a business relationship with suppliers, distributors, customers or employees;
- for future promotional and marketing purposes, including but not limited to direct marketing purposes;
- to provide you with information, products or services that you request from us, or which we feel may interest you;
- to facilitate and fulfill requests for information;
- to deal with any enquiries or complaints of customers, employees or business partners;
- for market research on products/services customers, employees or business partners may be interested in;
- to improve the quality and level of the products and services we offer to you;
- for statistical purposes, including but not limited to contacting you for your views on our products/services and notifying you about changes or developments to our products/services; and
- to ensure that content from our site is presented in the most effective manner for you and for your device.
- Related bodies corporate and our associated companies;
- organisations with whom we have arrangements for the purpose of promoting our products or services;
- our agents, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities;
- organisations who are contracted by us to perform certain services, including to maintain our websites, provide cloud storage of and management services for personal information, deliver products ordered from us, handle complaints and queries or facilitate any other service offered by us;
- our legal and other professional advisors, when needed; and
- other parties to whom we are authorised or required by law to disclose information.
Cookies
Quality and Security
Access, Correction and Opting Out
You have a right to access and seek correction of the personal information we hold about you. Please contact us via our Customer Service team on 1800 88 7272 or by using the contact form in the menu at the top of this webpage if you:
- require access to any personal information we hold about you;
- wish to notify us of any change, modification or correction; or
- would like to notify us that you do not wish to receive direct marketing material from us in the future.
Concerns or Complaints
If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Australian Privacy Principles or any other applicably privacy laws, please contact us via our Customer Service team on 1800 88 7272 for assistance. If you are not satisfied with any assistance you are given you may request that your concerns be referred to our Privacy Officer for an independent review. Our Privacy Officer will investigate your concerns and will respond to you in writing (usually within 14 days).